Refund policy
Returns
We want you to be happy with your Club Culture Golf purchase.
Eligible items may be returned within 30 days of delivery.
To qualify for a return, merchandise must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Returned with original tags or packaging when applicable
Items showing signs of wear, washing, alteration, damage after delivery, or use may not be eligible for return.
Starting a Return
Please contact Club Culture Golf before sending a return.
Include your:
- Name
- Order number
- Item you would like to return
- Reason for the return
Return instructions and the appropriate return address will be provided after your request is reviewed.
Please do not send merchandise back without first receiving return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable unless the return is the result of an error by Club Culture Golf.
We recommend using a trackable shipping service when returning merchandise.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original method of payment. Please allow additional time for your bank or card provider to post the refund to your account.
Exchanges
If you need a different size or item, please contact us. Exchanges are subject to product availability, and limited-release or sold-out merchandise may not be available for replacement.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Include your order number and photos of the merchandise and packaging when applicable so we can review the issue and make it right.
Final Sale Items
Items specifically identified as Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will make every reasonable effort to help, but we cannot guarantee changes or cancellations after an order has entered processing or fulfillment.